Terms & Conditions – Advertising Point
Oct 2, 2026
1. Agreement and Acceptance
These Terms and Conditions govern every quotation, order, and supply of goods or services by Advertising Point LLC (“Advertising Point”, “we”, “us”, “the Company”) to its customers (“the Client”, “you”), including orders placed through advertisingpoint.ae, by email, by telephone, or in person.
1.1 Notice of terms. By approving a quotation or proof, by issuing a purchase order, or by making any payment against an order, the Client confirms approval of all artwork, specifications, quantities, and pricing stated in that quotation or proof, and accepts these Terms and Conditions in full. Approval may be given verbally, by email or messaging application, or by signed printout, and each carries the same weight.
1.2 Precedence. These terms apply to the exclusion of any purchase-order conditions, vendor-portal terms, or standard trading terms issued by the Client, unless Advertising Point has accepted those conditions in writing and signed them.
1.3 Variations. No change to these terms is binding unless recorded in writing and signed by an authorised representative of Advertising Point. Nothing said by a salesperson, agent, or supplier varies them.
1.4 Authority. The person approving an order is taken to be authorised to bind the organisation they represent, and that organisation remains liable for payment.
2. Definitions
| Term | Meaning |
| Company | Advertising Point LLC, licensed in the United Arab Emirates, operating advertisingpoint.ae |
| Client | The person, company, or entity placing an order with the Company |
| Goods | Corporate gifts, promotional items, printed matter, packaging, signage, and any other product supplied under an order |
| Services | Design, artwork preparation, branding, printing, decoration, assembly, packing, and delivery performed by the Company |
| Artwork | Logos, images, text, fonts, layouts, dielines, and files supplied by the Client or prepared by the Company for production |
| Proof | A digital mock-up, PDF layout, printed sample, or physical pre-production sample issued for the Client’s approval |
| Order | A quotation, proforma invoice, or job confirmed by the Client under clause 1.1 |
| Branding | Any decoration method applied to Goods, including printing, screen printing, pad printing, embroidery, laser engraving, debossing, UV printing, and sublimation |
3. Quotations and Orders
3.1 Validity. Unless stated otherwise on the document itself, quotations are valid for 7 days and are subject to stock availability at the time of confirmation. Corporate gift stock moves quickly, and a quoted item may be unavailable by the time an order is confirmed.
3.2 Price basis. Prices are quoted for the exact quantity, item, branding method, and number of print colours or logo positions stated. Any change to quantity, item, decoration method, or number of positions requires a revised quotation.
3.3 Taxes. Prices exclude VAT unless marked otherwise. VAT is charged at the rate applicable in the UAE on the date of invoice.
3.4 Substitution. Where a quoted item becomes unavailable, the Company will offer the closest available alternative. If the Client does not accept an alternative, amounts paid against that item are credited toward another item or refunded, less work already performed.
3.5 Quantity tolerance. Branded production may yield a variance of up to 5% above or below the ordered quantity. The Client is invoiced for the quantity actually delivered, and a shortfall within this tolerance does not constitute an incomplete order.
3.6 Samples. Pre-production samples, plain samples, and courier charges for samples are chargeable unless expressly included in the quotation.
4. Payment, Deposits and Cancellation
4.1 Deposit. A deposit of between 50% and 100% of the order value, as stated on the quotation or proforma invoice, is payable before design work, material procurement, or production begins. The deposit is non-refundable once artwork has been prepared or materials have been ordered, because custom branded goods cannot be resold.
4.2 Balance. The balance must be cleared in full before the job is released for completion, collection, or delivery. The Company may hold finished goods until payment is received in cleared funds.
4.3 Cleared funds. Payment is treated as made only when funds appear in the Company’s account. Cheques, bank transfers, and card payments are subject to clearing time, and the Company is not responsible for delays caused by the Client’s bank.
4.4 Credit accounts. Where a credit period has been agreed in writing, invoices fall due within that period from the invoice date. The Company may suspend production on all open orders while any invoice is overdue.
4.5 Late payment. Overdue amounts may attract a late payment charge of 2% per month on the outstanding balance, together with any collection or legal costs reasonably incurred.
4.6 Cancellation. An order cancelled after proof approval is charged for all labour, artwork, materials, screens, dies, plates, imported stock, and third-party costs committed up to the point of cancellation. An order cancelled after branding has started is charged in full.
4.7 Bank charges. International transfer fees, intermediary bank charges, and currency conversion costs are borne by the Client.
5. Artwork and File Requirements
The Client must supply press-ready files. Production cannot begin until files meeting the specification below are received.
| Requirement | Specification |
| File format | High-resolution PDF, or vector AI, EPS, or CDR for logos and line art |
| Colour space | CMYK for print; Pantone (PMS) references where exact colour is required. RGB files are converted and will shift in appearance |
| Resolution | Minimum 300 DPI at final print size for all raster images |
| Bleed | 3 mm bleed on every trimmed edge |
| Safe margin | All text and essential elements at least 5 mm inside the trim line |
| Fonts | Converted to outlines or curves, or supplied with the font files |
| Black text | Set in 100% K, not four-colour black |
| Line weight | Minimum 0.25 pt; minimum 6 pt type for engraving and small-area branding |
| Dielines | Supplied on a separate layer, in vector, at 100% scale |
5.1 Files below specification. Where files do not meet this specification, the Company may decline the job, proceed on the Client’s written instruction without responsibility for output quality, or correct the files at the prevailing artwork rate.
5.2 Artwork preparation charges. Redrawing a logo, vectorising a low-resolution image, separating colours, or building a layout from scratch is a chargeable design service and is quoted separately.
5.3 Low-quality source files. The Company is not responsible for pixelation, soft edges, broken outlines, colour banding, or loss of detail that originates in files supplied by the Client.
5.4 File retention. Production files, screens, dies, and plates are retained at the Company’s discretion and are not guaranteed to be available for a future reorder. Retained items remain the property of the Company unless separately purchased.
6. Proofreading and Artwork Approval
6.1 Client responsibility. The Client is fully responsible for reviewing and approving all artwork, layouts, text, spelling, grammar, punctuation, names, titles, telephone numbers, email addresses, website addresses, dates, quantities, sizes, and design elements before production begins. The Company sets artwork as supplied and does not proofread content.
6.2 Final approval. Once a proof is approved — verbally, by email, by messaging application, or by signed printout — that proof becomes the production standard. The Company is not liable for any error, omission, or inaccuracy present in approved artwork, including errors the Company may have introduced while setting the file, if that error was visible on the approved proof.
6.3 Reprint fees. Any reprint or reproduction requested because of an error in Client-approved artwork is charged at full price, including materials, branding set-up, and delivery. No credit, discount, or partial refund applies.
6.4 Proceeding without a proof. Where the Client instructs the Company to proceed without issuing or reviewing a proof, in order to save time, the Client accepts the result as produced and waives any claim relating to content or layout.
6.5 Approval starts the clock. Production time begins on written approval of the proof, not on the date the order was placed.
7. Additional Charges
The following are not included in a standard quotation and are charged in addition, at the rates in force when the work is carried out:
- Major changes to artwork, layout, size, or specification after approval, including a change of branding method or logo position
- Rush, express, or same-day processing, and any out-of-hours or weekend production
- Author’s corrections beyond the number of proof rounds stated in the quotation — two rounds are included unless stated otherwise
- Custom die-cutting, new dies, new screens, new plates, embroidery digitising, and laser set-up for a new shape or size
- Pantone colour matching, special inks, metallics, and fluorescents
- Individual naming, personalisation, serialisation, or variable data work
- Gift wrapping, ribbon work, kitting, assembly, insert cards, and custom packaging
- Split deliveries, additional delivery addresses, re-delivery after a failed attempt, and deliveries outside the agreed emirate
- Storage of finished goods held beyond 14 days from notice of completion
- Re-supply of a reorder where retained screens, dies, or files are no longer usable
7.1 Where additional work becomes necessary mid-job, the Company will notify the Client of the cost before proceeding. Approval of that cost may be given by email and forms part of the order.
7.2 Rush processing shortens the production window but does not reduce the Client’s obligations under clause 6, and reduces the time available to review proofs.
8. Colour Matching and Production Variance
8.1 Screen versus print. Colours viewed on a digital screen are transmitted light (RGB) and will differ from colours reproduced in ink, toner, thread, or engraving (CMYK and spot colours). Screen brightness, device calibration, and ambient lighting all change how a colour appears. No screen is a reliable guide to a printed result.
8.2 Exact matching. Exact colour matching is not guaranteed unless Pantone (PMS) matching has been specifically contracted and quoted. Even with PMS matching, the achievable result depends on the substrate: the same Pantone reference will read differently on coated paper, uncoated paper, kraft card, plastic, anodised metal, ceramic, leather, and textile.
8.3 Acceptable variance. Minor variation in colour, shade, paper or board stock, substrate texture, trimming, folding, finishing, logo position, thread colour, engraving depth and tone, and stitch density is inherent to the printing and decoration process. Such variation — whether between a proof and the final run, between two production runs, or within a single run — is not a defect and does not entitle the Client to a reprint, refund, or discount.
8.4 Reorders. A reorder is matched as closely as commercially practicable to the previous run, but colour, stock, and supplier batch may change. Where exact consistency across batches is critical, the Client should order the full quantity in a single run.
8.5 Hard-copy proofs. Where colour accuracy is critical, the Client should request a chargeable physical sample before production. Approval of a digital proof alone is approval of layout and content, not of colour.
9. Production Time and Delivery
9.1 Estimates only. All production turnarounds are working-day estimates, not guarantees, and exclude Fridays, weekends, and UAE public holidays. Processing time begins only after artwork approval and confirmation of payment, whichever is later.
9.2 Delays outside our control. The Company is not liable for production or delivery delays caused by courier and freight services, customs or port clearance, weather, supply-chain disruption, factory or supplier shutdown, power or equipment failure, or late approvals, late payment, or late material supply by the Client.
9.3 Deadline-critical orders. Where goods are required for a specific event or date, the Client must state that date in writing at the time of ordering. The Company will advise whether it is achievable. A stated event date does not convert an estimate into a guarantee, and the Company’s liability for a missed date is limited as set out in clause 15.
9.4 Delivery. Quoted prices include one delivery to one address within the agreed emirate unless stated otherwise. Deliveries elsewhere in the UAE or abroad, split consignments, and additional addresses are quoted separately.
9.5 Access and receipt. The Client must ensure that someone authorised is available to receive the goods at the agreed address and time, and that access, parking, and lift availability permit delivery. A failed delivery attempt is rechargeable.
9.6 Risk. Risk in the goods passes to the Client on delivery or on collection. Title passes only when the Company has received payment in full.
9.7 Collection. Goods collected by the Client or by a courier or transport provider appointed by the Client travel at the Client’s risk, and the Company is not responsible for damage in that transit.
10. Inspection and Acceptance on Delivery
10.1 Check everything on delivery. It is the Client’s responsibility to inspect the entire consignment at the time of delivery or collection, and to check quantity, item, specification, branding, colour, finish, packaging, and physical condition before signing or otherwise accepting the goods.
10.2 Acceptance. Signature of a delivery note, acceptance by the Client’s staff, receptionist, security personnel, or appointed courier, or dispatch of the goods onward to a third party, each constitutes acceptance that the consignment was received complete and in good order.
10.3 After acceptance. Once the goods have been accepted, the Company is not responsible for any damage, loss, shortage, soiling, marking, or deterioration, however caused. This includes damage arising in the Client’s own storage or handling, in onward transport arranged by the Client, during distribution to recipients, at an event, or in later use of the goods.
10.4 Visible damage. Where the outer packaging is damaged on arrival, the Client must record it on the delivery note or courier receipt at that moment and photograph it before unpacking. A claim for transit damage cannot be supported without that record.
10.5 Count discrepancies. Any shortage or over-supply outside the tolerance in clause 3.5 must be raised at the point of delivery or within the window in clause 11.2.
11. Claims, Returns and Refunds
11.1 Custom goods. Branded and personalised goods are produced to the Client’s specification and cannot be resold. All sales are final. Returns, exchanges, and refunds are not accepted for change of mind, a change in the Client’s requirements, a cancelled event, an incorrect quantity ordered, or an error in approved artwork. A refund is considered only where a defect is solely attributable to the Company.
11.2 Inspection window. Any defective, damaged, or non-conforming goods must be reported in writing within 5 business days of receipt, accompanied by clear photographs and, on request, physical samples of the affected items. Claims raised after that window cannot be accepted.
11.3 Evidence. The affected goods must be retained in their original packaging and made available for inspection or collection. Goods distributed, used, decorated further, or disposed of before inspection cannot be claimed for.
11.4 Remedy limit. Where a valid defect caused by the Company is established, the Company’s liability is strictly limited, at its option, to reprinting or replacing the defective items, or issuing a credit note for their value. No claim for labour, downtime, event costs, lost sales, or compensation beyond that remedy will be accepted.
11.5 Partial defects. Where only part of a consignment is affected, the remedy applies to the affected quantity alone and the balance of the invoice remains payable.
11.6 Payment during a claim. A claim does not entitle the Client to withhold payment of any undisputed amount.
12. Intellectual Property and Client Warranties
12.1 Ownership assurance. By submitting artwork, the Client certifies that it owns, or holds a valid licence or written permission to reproduce, every logo, trademark, image, photograph, illustration, font, slogan, and body of text supplied for production, and that reproducing them does not infringe any third party’s rights.
12.2 Indemnity. The Client agrees to indemnify and hold the Company harmless against any claim, demand, legal action, fine, cost, or liability — including legal fees — arising from copyright, trademark, design-right, licensing, defamation, privacy, or publicity claims connected with artwork or content the Client supplied.
12.3 Right to decline. The Company may decline any job that it believes infringes third-party rights, breaches UAE law, or involves content that is offensive, religiously or politically sensitive, or otherwise unacceptable. Where a job is declined on these grounds after work has begun, costs incurred remain payable.
12.4 Company’s own work. Original design concepts, layouts, dielines, mock-ups, and visuals created by the Company remain its intellectual property until paid for in full. Unused concepts presented during a pitch or quotation remain the property of the Company and may not be produced elsewhere.
12.5 Licence to produce. The Client grants the Company a licence to reproduce the submitted artwork for the purposes of fulfilling the order, and for the portfolio and sample purposes set out in clause 13.
13. Portfolio, Publicity and Sample Rights
13.1 Right to showcase. Unless a non-disclosure agreement has been signed between the parties, the Company retains the full right to photograph, film, and publish completed work — including branded goods carrying the Client’s logo — across all of its marketing channels. These include its websites, social media accounts on every platform, Google Business Profile, blog, newsletters, printed and digital catalogues, exhibition stands, presentations, and paid advertising.
13.2 Naming the client. The Company may identify the Client by name and logo as a customer in those materials. A Client who prefers not to be named may ask in writing for images to be published without identifying them, and the Company will honour that request.
13.3 Duplicate files and samples. Unless a non-disclosure agreement has been signed, the Company may keep duplicate copies of design and production files, and retain physical samples of produced items, for reference, quality control, reprint, and sample or display purposes. Retained files are used to demonstrate the Company’s own production capability and are not sold, licensed, or supplied to any third party for that party’s own use.
13.4 Withdrawal. A Client may ask at any time, in writing, for specific published images to be removed. The Company will remove them from the channels it controls within a reasonable period, though content already shared, reposted, or cached by third parties may remain beyond its control.
13.5 Confidential projects. Where a project is commercially sensitive — an unreleased product, a rebrand, a merger gift, or similar — the Client should sign a non-disclosure agreement before artwork is submitted. See clause 14.
14. Confidentiality and Non-Disclosure Agreements
14.1 Requesting an NDA. A Client may request a non-disclosure agreement at any time before artwork is submitted. The Company will sign a reasonable mutual NDA at no charge.
14.2 Effect of a signed NDA. Once an NDA is in force, clause 13 is suspended for the work it covers. The Company will not publish images of that work, will not name the Client, and will not retain duplicate design files or samples beyond what is needed to complete the order and meet its legal and accounting obligations.
14.3 Timing. An NDA applies from the date it is signed. Material already published before that date in accordance with clause 13 is removed on written request where the Company controls the channel, but the Company cannot undo earlier publication by third parties.
14.4 What an NDA does not cover. An NDA does not restrict the Company’s use of general know-how, production techniques, or non-identifying images in which no logo, brand, or client-specific element is visible, and it does not prevent disclosure required by UAE law or by a competent authority.
14.5 Client data. Contact details, delivery addresses, and order history are held to administer orders and are handled in accordance with the privacy policy published on advertisingpoint.ae. They are shared with suppliers and couriers only to the extent needed to fulfil an order.
15. Limitation of Liability
15.1 Cap. The Company’s total liability in connection with any order, whether in contract, tort, or otherwise, is limited to the invoice value of the goods or services giving rise to the claim.
15.2 Excluded losses. The Company is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business or contracts, loss of anticipated savings, loss of goodwill or reputation, wasted event or marketing expenditure, or third-party claims against the Client.
15.3 Client-supplied materials. Where the Client supplies goods, garments, or stock for branding, the Company will take reasonable care but accepts no liability for loss, damage, spoilage, shrinkage, discolouration, or wastage of those items. The Client should supply a reasonable allowance for set-up and spoilage, and is charged for the branding work carried out regardless of yield.
15.4 Fitness for purpose. The Company does not warrant that any gift item is fit for a particular use beyond its ordinary purpose. Where goods will be used around food, children, electrical equipment, or in a regulated setting, the Client is responsible for confirming suitability and for any certification or compliance requirement.
15.5 Stock items. Goods sourced from third-party manufacturers carry only such warranty as the manufacturer provides. The Company will pass on any manufacturer warranty but gives none of its own.
15.6 Nothing excluded unlawfully. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited under the applicable law of the United Arab Emirates.
16. Force Majeure and Uncollected Goods
16.1 Force majeure. Neither party is liable for failure or delay in performance caused by an event beyond its reasonable control, including natural events, fire, flood, epidemic, war, civil unrest, government action, import or export restriction, port congestion, utility or telecommunications failure, or the failure of a supplier or subcontractor for any of these reasons. Performance is suspended for the duration of the event, and amounts already due remain payable.
16.2 Notice of completion. The Company will notify the Client when an order is ready for collection or delivery.
16.3 Storage. Goods not collected, or for which delivery cannot be completed because of the Client’s instructions, access, or availability, may be stored for up to 14 days from that notice at no charge. After 14 days, storage is chargeable at the Company’s prevailing rate.
16.4 Long-uncollected goods. Where goods remain uncollected and unpaid for more than 90 days after notice of completion, and the Client has not responded to written reminders, the Company may dispose of them. Amounts paid are not refunded, and any balance outstanding remains due.
16.5 Held stock. Where the Company agrees to hold branded stock for call-off against a Client’s programme, that arrangement, its duration, and any storage fee are agreed separately in writing.
17. Governing Law and General Provisions
17.1 Governing law. These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.
17.2 Jurisdiction. The courts of Dubai have exclusive jurisdiction over any dispute arising out of or in connection with these terms or any order.
17.3 Amicable settlement. The parties will attempt in good faith to resolve any dispute by discussion before commencing proceedings.
17.4 Severability. If any provision is found unenforceable, the remaining provisions continue in full effect, and the unenforceable provision is treated as modified to the minimum extent needed to make it enforceable.
17.5 No waiver. A delay or failure by the Company in enforcing any provision is not a waiver of its right to enforce it later.
17.6 Entire agreement. These terms, together with the quotation or proforma invoice and any approved proof, form the entire agreement between the parties for the order concerned and supersede any prior discussion or representation.
17.7 Subcontracting. The Company may subcontract any part of production while remaining responsible for the order.
17.8 Changes to these terms. The Company may update these terms at any time. The version published on advertisingpoint.ae at the time an order is confirmed is the version that applies to that order.
17.9 Language. Where these terms are translated, the English version prevails in the event of any inconsistency.
18. Contact
Questions about these terms, an NDA request, or a claim under clause 11 should be sent to:
Advertising Point LLC Shop no 1 – 1 St – Bu Shaghara – Hay Al Qasimiah – Sharjah 055 184 7753Â – info@advertisingpoint.ae – advertisingpoint.ae – Trade licence no. 937451
Short-form notice for quotations and proofs — add this line to every quotation, proforma invoice, and proof:
By approving this quotation or proof, or by making any payment against it, the Client confirms approval of all artwork, quantities, specifications, and pricing shown, and accepts the Terms and Conditions of Advertising Point LLC published at advertisingpoint.ae/terms-and-conditions.
Last updated: 2 October 2026